Mike Nolan

Summary of Qualifications
Project Management, Online and Electronic Product Design and Publishing
Technology & Training Consultant, Electronic Publisher
Michael Nolan Consulting
2000 - Present

· Provide training and technology consulting services to individuals and businesses.
· Advise and consult on technologies including online learning, distance education, Internet development, audio-visual technologies and installations, audio and video production and teleconferencing, PC software and hardware.
· Advise and consult on the development of online and multimedia training, curriculum development and conversion
of existing materials and content to electronic publishing formats.
· Coordinate technology acquisitions with onsite training and implementation.
· Provide onsite technology training addressing the proper use and selection of audio-visual technologies and PC hardware and software.
· Education and training of executives and staff on technology selection based on business and user needs and specified requirements.
· Technology reviews of existing client systems, software and hardware.
· Multimedia, Internet and software development, testing and consulting.
Web Designer
East Bay Regional Park District
2008 - Present

· Oversee operational activities of EBRPD website(s) with specific attention aimed at design and maintenance, to provide accessible information for residents and other customer users.
· Perform day-to-day administration of the District’s web site, including graphic and content updates as needed.
· Develop and implements new content or functionality as needed.
· Maintain and incorporate new web technology, features, and navigational tools into the sites.
· Design, development, and maintenance of website documents, templates, graphics, and functionality.
· Consult with EBRPD departments to plan, organize and define new project requirements, methods, risks, and final objectives integral to web page design; provide information and technical support to departments relative to web page development, implementation, and maintenance.
· Perform routine evaluation and tracking of performance, and security; modifying configurations, diagnose/resolve connectivity problems and system hardware or protocol conflicts, and other duties as assigned.
Content Operations Manager
Edusoft : Riverside Publishing Company a division of Houghton Mifflin Company
2004 - 2008

· Management of all phases of online content project planning, multimedia development, content creation and technical specifications.
· Managed internal and external developers and content providers, as well as, internal technical and non-technical team members.
· Manage Content Operations Personnel, set goals, provide mentorship and ensure all deadlines are met.
· Built inter-departmental relationships with key contacts within Edusoft, as well as contributing content vendors and school districts.
· Manage and maintain consistent standards for branding, guidelines, templates, tools, designs for production and portal sites.
· Develop and document a scalable support infrastructure, including all Content Operations related processes and procedures.
· Hire, oversee and drive the day-to-day activities of the Content Operations group to set goals & ensure all deadlines are achieved.
· Developed and implement a scalable support infrastructure, ensuring the quality and efficiency of the Content Operations group
· Ensured that appropriate communications and processes exist between Publishers, Clients, Engineering and Marketing
· Developed metrics to measure organizational performance and customer satisfaction.
· Technical troubleshooting & problem-solving skills supporting Internet products and technologies.
· Hands-on development of site content, web pages, marketing materials, e-Marketing content, promotional pieces.
· Developed and implemented efficient and scalable support systems and processes.
· Create and collaborate with other department heads; marketing and e-marketing content and collateral for sales and presentations.
· Documentation and communication skills with an emphasis on delivering a quality Content Operations service.
· Success in driving change through collaboration and achieving goals in a fast-paced environment.
· Leadership skills with the ability to hire, manage, coach, train and retain top technical support talent.
· Able to multi-task and prioritize in an environment with limited resources.
· Process management skills and a high level of attention to details.
Project Manager, Online Producer and Web Developer
Boston Reed Company / coursesonline.com
1999 - 2003

· Management of all phases of planning, creative development, content adaptation and technical specifications for all educational and commerce enabled online projects.
· Managed internal and external developers and content providers, as well as, internal technical and non-technical team members.
· Designed the functionality of dynamic, commerce enabled, educational product sales and administrative web sites.
· Co-developed strategic marketing plans and managed technical operations for the effective market positioning of over 100 Adult Schools.
· Insured consistent branding of affiliated Adult School partners and Boston Reed corporate web sites.
· Collaborated with internal sales agents and technical personnel to insure accurate online product and promotional information.
· Managed training of internal instructors, lay staff, external instructors and administrative personnel in the features and use of all web based systems.
· Managed internal budgets, monitored costs and personnel scheduling while producing deliverables on time and on budget.
· Produced web site traffic reports and visitor data analysis to marketing staff for improving user experiences and increasing sales.
· Developed processes for content creation, product promotion and distribution of digital assets used within web sites and CD-ROM's.
· Implemented standards based archiving techniques for the back up, retrieval and restoration of ongoing and completed digital projects.

Programmer/Analyst
Continuing Education of the Bar, California

1994 - 1999

· Assisted in the design and planning of the CEB commerce enabled web site, for the marketing and sales of over
350 publications and programs. The CEB web site continues to be responsible for over 50% of annual publication sales.
· Researched, co-designed and co-developed award winning CEB Practice Libraries® (FolioVIEWS® based online and CD-ROM legal research software).
· Researched, co-designed and co-developed, database driven electronic forms product, SmartLaser 2000™. (Adobe Acrobat® based legal forms software).
· Managed technical support department for Practice Libraries® and SmartLaser 2000™.
· Supervised internal publishing database conversion, text conversion, and electronic media production.
· Produced promotional content and interface designs for marketing and product sales web sites.
· Developed digital and analog content standards and data manipulation techniques for software products.
· Mapped and tracked electronic product feature sets and interface designs for version control of software releases.
· Archived and tracked product information, technical data and electronic files across multiple networks.
· Developed in-house systems for electronic product documentation.
· Provided training of new hardware and software systems for professional and lay staff.
· Coded HTML and JavaScript web pages for product sales sites, online technical data and program updates.
· Researcher of and liaison to outside vendors and UC approved contractors.

Senior Producer / Director
Continuing Education of the Bar, California

1988 - 1994

· Produced broadcast quality video and audio training programs.
· Directed, engineered and edited multi-camera programs throughout the state of California.
· Pioneered live teleconferencing and digital streaming media of legal education programs.
· Associate producer and designer of a multi-part, laser disc based, PC controlled, interactive courtroom training system, LawQuest™.
· Responsible for maintenance of all media department computers, video and audio equipment.
· Assisted in maintaining, cataloging and preserving both analog and digital media assets in the department's media library.

Education
San Francisco State University
· Bachelor of Arts, Broadcast Communication Arts.

Technical Skills

· PC and Mac literate
· Microsoft Office Product Specialist, Microsoft Project
· Adobe Product Specialist; Acrobat, PhotoShop and Premiere
· Macromedia Product Specialist; Dreamweaver, Fireworks, Flash and ColdFusion
· QuickTimePro, QuicktimeVR, RealProducer and SoundForgeXP
· FolioVIEWS Product Specialist
· Access, Filemaker and Quark
· CSS, CGI, HTML, JavaScript and PHP coding
· Working knowledge of ASP, Java, JSP, MySQL, Unix and XML

Professional memberships
Association Internationale du Film d'Animation (volunteer webmaster for ASIFA-SF)

Recent Web Projects

Project Manager - Dynamic, Database Driven Websites

Online Class Registration Systems (ColdFusion & Oracle)
Berkeley Adult School
http://www.adultedreg.com/berkeley/
and
Hayward Adult School
http://www.adultedreg.com/hayward/

Online Course Delivery System for over 90 California Adult Schools (ColdFusion & Oracle)
http://www.coursesonline.com/

Project Manager, Co-Designer, Builder - Static Web Sites (HTML, JavaScript, PHP)

Maier Racing Enteprises
http://www.maierracing.com/

Restoration Parts Source
http://www.restorationpartssource.com/store/

Dyer Stephenson
http://www.dyerstephenson.com/

Go-Tainer
http://www.go-tainer.com/

Vector Mayflower - Relocation Services
http://www.vectormayflower.com/

Donna Morrish
http://www.donnamorrish.com/

Paths of Grace
http://www.pathsofgrace.com/

No Corkage Fees
http://www.nocorkagefees.com/ncf/

Caffrey Insurance
http://www.caffreyinsurance.com/

Greenwood & Moore
http://www.greenwoodmoore.com/