Sessions by Track

Working virtually has obvious appeal for agencies and employees...reduced overhead, no commute, and all the comforts of home. The reality, however, is more complex. How can the virtual manager maintain camaraderie, morale, and work standards? And what does the virtual team mean for clients...can a team spread across the country--or around the world--be trusted with mission-critical, enterprise-level web projects?

This session will draw from our experience migrating Tree House Agency from a company with an office and a couple of virtual team members to one that is almost completely virtual. We will share the tools, techniques, and methods that we have used to overcome the challenges of doing so while continuing to serve our enterprise-level clients.

Many projects begin with by ambiguous needs, unclear priorities, mind-changing customers, and of course, a tight deadline. There are tools to monitor budget and schedule, but failure to manage client expectations often results in frustrating miscommunications and serious consequences for projects and business relationships. Come away with a some ideas for modifying your current process to involve clients in a way that encourages healthy collaboration and lets your team work in a productive manner.